How do I place an order?

Simply browse our products, add items to your cart, and proceed to checkout. You'll be guided through a secure payment process where you can enter your shipping and payment information. Once your order is confirmed, you'll receive an email confirmation with your order details.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure payment methods. All transactions are encrypted and secure.

Can I modify or cancel my order?

We process orders quickly to get them to you fast! If you need to modify or cancel your order, please contact us immediately at support: sahilkhinda651@gmail.com. If your order hasn't shipped yet, we'll do our best to accommodate your request.

Is it safe to shop on your website?

Absolutely! We use industry-standard SSL encryption to protect your personal and payment information. Your security and privacy are our top priorities.

How long does shipping take?

We pride ourselves on fast shipping! Most orders are processed within 5-8 business days and typically arrive within 6-10 business days for standard shipping. Expedited shipping options are available at checkout for faster delivery.

How much does shipping cost?

Shipping costs vary based on your location and the shipping method selected. You'll see the exact shipping cost at checkout before completing your purchase. We frequently offer free shipping promotions, so keep an eye out for those!

Do you ship internationally?

Currently, we ship within the United States. We're working on expanding our international shipping options. Sign up for our newsletter to be notified when international shipping becomes available!

How can I track my order?

Once your order ships, you'll receive a shipping confirmation email with a tracking number. You can use the number which is given to you to track your package's journey to your doorstep. You can also check your order status by logging into your account on our website.

What if my package is lost or damaged?

We take great care in packaging your items, but if your package arrives damaged or goes missing, please contact us immediately at support: sahilkhinda651@gmail.com. We'll work with you to resolve the issue quickly, whether that means sending a replacement or issuing a refund.

What is your return policy?

We want you to love your purchase! If you're not completely satisfied, you can return most items within 30 days of delivery for a full refund or exchange. Items must be unused, in original condition, and in original packaging.

How do I start a return?

Contact our customer service team at support: sahilkhinda651@gmail.com with your order number and reason for return. We'll provide you with a return authorization and instructions. Please note that return shipping costs are the customer's responsibility unless the item is defective or we made an error.

How long does it take to process a refund?

Once we receive your returned item, we'll inspect it and process your refund within 5-8 business days. The refund will be issued to your original payment method. Please allow additional time for your bank or credit card company to post the refund to your account.

Can I exchange an item?

Yes! If you'd like to exchange an item for a different size, color, or product, please contact us at support: sahilkhinda651@gmail.com We'll help facilitate the exchange process to get you exactly what you need.

Are your products high quality?

Absolutely! Quality is at the heart of everything we do at Urban Aura. We carefully select and test every product to ensure it meets our high standards. We partner only with trusted suppliers who share our commitment to excellence.

Do you offer product warranties?

Many of our products come with manufacturer warranties. Specific warranty information can be found on individual product pages. If you have questions about a warranty, please contact us and we'll be happy to help.

How do I know which product is right for me?

Each product page includes detailed descriptions, specifications, and customer reviews to help you make an informed decision. If you need additional guidance, our customer service team is always happy to answer questions and provide recommendations.

Will items look exactly like the photos?

We strive to represent our products as accurately as possible. However, please note that colors may vary slightly due to different monitor settings and lighting conditions. If you receive an item that doesn't match your expectations, our return policy has you covered.

Do I need to create an account to shop?

No, you can checkout as a guest. However, creating an account allows you to track orders, save your shipping information for faster checkout, view order history, and receive exclusive offers.

How do you protect my personal information?

We take your privacy seriously. We use secure encryption technology to protect your personal and payment information. We never sell or share your information with third parties for marketing purposes. For more details, please review our Privacy Policy.

How do I update my account information?

Simply log into your account and navigate to your account settings. From there, you can update your email, password, shipping addresses, and payment methods.

How can I contact customer service?

We're here to help! You can reach us at:
Email: support: sahilkhinda651@gmail.com 
Response time: We typically respond within 24 hours during business days
Our team is dedicated to providing exceptional service and resolving any issues quickly.

What are your customer service hours?

Our customer service team is available Monday through Friday, 9 AM - 6 PM EST. While we're not available on weekends, you can email us anytime and we'll respond on the next business day.

Do you have a phone number I can call?

Currently, we provide support primarily through email to ensure we can give each customer the detailed attention they deserve. Email allows us to keep a record of our conversation and provide you with written confirmation of any solutions or next steps.

Still Have Questions?

We're always happy to help! If you didn't find the answer you were looking for, please don't hesitate to reach out.

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