Shipping policy
SHIPPING POLICY
Welcome To Urban Aura
Processing Time Orders are processed within 5-8 business days (Monday-Friday, excluding holidays). You will receive a confirmation email with tracking information once your order ships.
Shipping Rates & Delivery Times
Domestic Shipping (United States):
- Standard Shipping (5-7 business days)
- Expedited Shipping (2-3 business days)
- Express Shipping (1-2 business days)
International Shipping:
- Available to select countries
- Rates calculated at checkout based on destination
- Delivery times vary by location (typically 7-21 business days)
Shipping Carriers We ship via USPS, UPS, and FedEx. The carrier will be selected based on your location and shipping method chosen.
Order Tracking Once your order ships, you'll receive a tracking number via email to monitor your package's journey.
Shipping Address Please ensure your shipping address is accurate. Urban Aura is not responsible for orders shipped to incorrect addresses provided by the customer.
Delays While we strive for timely delivery, please note that shipping carriers may experience delays during peak seasons or due to unforeseen circumstances beyond our control.
Lost or Damaged Packages If your package is lost or arrives damaged, please contact us at [your email] within 48 hours of delivery, and we'll work with you to resolve the issue.
Contact Us For shipping questions, please reach out to us at [your email address].